AODA Compliance and Training
EMPOWWORD Inc. will help your company comply with the legislation, but will give you much much more. We offer experiential, interactive, fun workshops on the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), Customer Service Standard by giving you insights into the human side of disabilities.
As of Jan 1 2012, the AODA Customer Service Standard applies to all
Applies to all people, business, and organizations that provides goods or services either directly to the public or to other businesses or organizations and that have one or more employees in Ontario (s. 1)
You should be in compliance right now! If you need help, call the EMPOWWORD team who will ensure that you are abiding by the standards’ overarching principles of:
- Integration, and
- Equality of opportunity.
What is the AODA?
The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is legislation designed to break down barriers to inclusion, throughout the Province, for people with disabilities. Standards are to be set in the following areas
- Customer Service
- Information and Communication
- Built Environment
The first Standard to become a regulation for the public sector is the ‘Customer Service Standard;’
This standard now applies to private companies with more than one employee. This workshop meets the legislated requirements of the Customer Service Standards Training.
About the Training
This training allows you to feel safe as you learn to provide assistance to people you engage with daily. It covers the following:
- An overview of the ODA & AODA, Customer Service Standard and other standards as the regulations are established
- The range of disabilities
- Visible and non visible disabilities
- Practical ways to engage with people who have disabilities
- Information about Service Animals
- The use of support workers by people who have disabilities
- How to communicate well with people with a wide range of disabilities
- Various realities for people who have disabilities
- Much More
All participants will receive an extensive training manual and resource guide for future reference. A participants certificate verifying completion of the course will also be provided for employee files as required by the AODA.
At the end of the workshop you will:
Be aware of the realities of persons with various types of disabilities (visual, hearing, physical, psychiatric (mental illness), intellectual, learning disabilities, etc.) It is important to be aware that some people have more than one disability – this is considered intersectionality, especially if other factors exist such as race, poverty, etc.;
Please contact us for more information and to book your training session.