AODA Compliance and Training

EMPOWWORD Inc. will help your company comply with the legislation, but will give you much much more. We offer experiential, interactive, fun workshops on the Accessibility for Ontarians with Disabilities Act, 2005  (AODA), Customer Service Standard by giving you insights into the human side of disabilities.

As of Jan 1 2012, the AODA Customer Service Standard applies to all

Applies to all people, business, and organizations that provides goods or services either directly to the public or to other businesses or organizations and that have one or more employees in Ontario (s. 1)

You should be in compliance right now! If you need help, call the EMPOWWORD team who will ensure that you are abiding by the standards’ overarching principles of:

What is the AODA?

The Accessibility for Ontarians with Disabilities Act, 2005 (AODA) is legislation designed to break down barriers to inclusion, throughout the Province, for people with disabilities. Standards are to be set in the following areas

The first Standard to become a regulation for the public sector is the ‘Customer Service Standard;’

This standard now applies to private companies with more than one employee. This workshop meets the legislated requirements of the Customer Service Standards Training.

About the Training

This training allows you to feel safe as you learn to provide assistance to people you engage with daily. It covers the following:

All participants will receive an extensive training manual and resource guide for future reference. A participants certificate verifying completion of the course will also be provided for employee files as required by the AODA.

At the end of the workshop you will:

picture of a check mark (Click to see a larger size)   Be aware of your obligations under the AODA customer service standard.

picture of a check mark (Click to see a larger size)  Understand the components of policies practices and procedures that comply with the standard.

picture of a check mark (Click to see a larger size)Be aware of the realities of persons with various types of disabilities (visual, hearing, physical, psychiatric (mental illness), intellectual, learning disabilities, etc.) It is important to be aware that some people have more than one disability – this is considered intersectionality, especially if other factors exist such as race, poverty, etc.;

picture of a check mark (Click to see a larger size)Learn the importance of JUST asking rather than assuming whether or how you can be helpful to a person who has a disability;

picture of a check mark (Click to see a larger size)Be informed of some specific needs of persons with disabilities to whom you provide service as well as with people with whom you work;

picture of a check mark (Click to see a larger size)Be more knowledgeable of assistive devices and other aides, support workers and service animals;

picture of a check mark (Click to see a larger size)Understand the importance of providing top quality customer service to ALL your  clients;

Please contact us for more information and to book your training session.